Last updated: 24 June 2026
These Terms of Service ("Terms") govern access to and use of the Cybervate website and platform, operated by Infivate Ventures ("Cybervate", "we", "us"). By accessing our website, requesting a demo, or entering into an order form for the Cybervate platform, you agree to be bound by these Terms. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.
Cybervate provides network security and visibility modules, including NGFW, SASE, SD-WAN, DDoS protection and monitoring, NetFlow analytics, CIDR access control, intrusion detection/prevention and network observability (collectively, the "Service"), as further described on our Products page and in your applicable order form or service agreement. Specific features, capacity, SLAs and support tiers are governed by that order form, which takes precedence over conflicting general statements made on this website.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us promptly of any unauthorized use of your account or any other breach of security.
You agree not to use the Service to:
Where a Service Level Agreement (SLA) is included in your order form, it sets out applicable uptime commitments, support response times and remedies. In the absence of a specific SLA in your order form, the Service is provided on a commercially reasonable efforts basis, and the figures referenced on this website (such as scrubbing capacity or detection latency) are platform-level targets, not guaranteed performance for any individual deployment.
Fees for the Service are set out in your order form. Unless otherwise agreed, fees are non-refundable, exclusive of applicable taxes, and due in accordance with the payment terms specified in that order form. Late payments may result in suspension of the Service after notice.
Cybervate and its licensors retain all right, title and interest in and to the Service, including all underlying software, documentation and trademarks. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription term, solely for your internal business operations.
Each party agrees to protect the other party's confidential information with at least the same degree of care it uses for its own confidential information of similar nature, and not to disclose it to third parties except as permitted by these Terms or a separate confidentiality agreement.
Except as expressly stated in your order form, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Network security and DDoS mitigation are inherently probabilistic disciplines; no security service, including Cybervate's, can guarantee the prevention of every attack or intrusion.
To the maximum extent permitted by applicable law, Cybervate and Infivate Ventures shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or goodwill, arising out of or related to your use of the Service, even if advised of the possibility of such damages. Our aggregate liability arising out of these Terms or any order form shall not exceed the amount paid by you for the Service in the twelve (12) months preceding the event giving rise to the claim, except where prohibited by law.
Either party may terminate the Service as set out in the applicable order form. We may suspend or terminate access immediately if you materially breach these Terms, including the acceptable use provisions in Section 4, or if required to comply with law or to protect the security of the Service or third parties.
These Terms are governed by the laws of India, without regard to conflict-of-law principles, and any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Gurugram, Haryana, India, unless otherwise agreed in your order form.
Questions about these Terms can be sent to [email protected] or to our registered address:
2nd Floor, Minarch Tower, Plot No-4, Sector-44, Gurugram, Haryana-122003